Everyday & Other Services
$0.00
$0.00Contact Us.
Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*
*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020
We're here to help, get in touch
Making a complaint
If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:
- Log in to My Account
- Lodge your complaints form.
- A member of our team will respond within 5 business days.
Alternatively, contact us via Chat or Telephone.
Chat
You can chat to one of our Australian based customer service representatives, during the below operating hours.
| Day of the week | Hours |
|---|---|
| Monday to Friday | 9:00am to 4:30pm (AEST/AEDT) |
| Saturday | 10:00am to 3:30pm (AEST/AEDT) |
| Sunday | CLOSED |
Telephone
Call us on 1300 101 234 / Option 4 during the below operating hours.
| Day of the week | Hours |
|---|---|
| Monday to Friday | 9:00am to 5:00pm (AEST/AEDT) |
| Saturday | 10:00am to 4:00pm (AEST/AEDT) |
| Sunday | CLOSED |