Financial Assistance.

We're here to help. We understand that sometimes customers may face unexpected circumstances that can affect their ability to meet their financial obligations due to financial hardship.

If your ability to make a payment has been impacted, choose an option below to get help.

I need more time to pay my current bill.

Request a payment extension

I need a payment plan for up to 12 weeks.

Request short term assistance

I need a payment plan for more than 12 weeks.

Request long term assistance

Below are more options available to assist you:

Services Australia.

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Everyday Mobile from Woolworths
Payment Assistance Policy.

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Everyday Mobile from Woolworths
Payment Assistance Policy - Summary.

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Change my plan.

Change my plan

Move to Prepaid.

Update to Prepaid

Need more help?

Call Financial Counselling Australia on 1800 007 007.

Learn more

Frequently asked questions.

Yes.

We assess each request on a case-by-case basis to provide a solution appropriate to your personal circumstances.

We will contact you within 7 days of receiving your request. We’ll contact you to discuss a possible solution and then provide a written response outlining the terms and details of the solution.

If your request for financial assistance is approved and you adhere to the terms of your assistance plan, further recovery action is suspended.

Financial assistance is not likely to impact your credit rating.

Yes, with your approval we can discuss your request for assistance with your nominated authorised representative, such as a financial counsellor.

We will write to you with the outcome of the application.

The solutions we offer are designed to help you achieve the long-term affordability of your Everyday Mobile from Woolworths commitments.